We are looking for a Salesforce System Administrator to join our Business Systems team at Cansel’s Head Office in Burnaby. The Salesforce Administrator will be responsible for the executing the day-to-day configuration, support, and maintenance of our CRM platform. As a self-starter you will work within Salesforce on maintaining system health, supporting users, and delivering improvements.
• Serve as the system administrator for the Salesforce.com environment with 350 users• Handle all administrative functions including role, profiles, permission sets, configuration, reporting, and dashboards• Complete regular internal system audits and prepare for upgrades• Perform the evaluation, planning and completion of new system requests• Support sales operations and account data governance team• Work with Business Analysts to review requirements and suggest solutions• Support end users performing UAT for new functionality• Effectively communicate development requests to external Salesforce Consultants• Test and deploy new salesforce functionality delivered by external Salesforce Consultants• Follow release management process for any production changes
• Minimum one year of experience as a Salesforce.com administrator• Salesforce Administrator Certifications: ADM201 and ADM211• Experience with Lightning• Proven ability to design and implement new processes and facilitate user adoption• Understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, and custom views• Strong understanding of CRM best practices and functionality• A demonstrated ability to understand and articulate business requirements • Experience with Dell Boomi and/or SAP is desired• Experience with Service Max desiredSKILLS/COMPETENCIES: • Analytical - Synthesizes complex information; Collects and researches data; Uses intuition and experience; Designs work flows and procedures. • Problem Solver- Identifies and resolves problems in a timely manner; Gathers and analyses information skillfully; Develops alternative solutions; • Collaboration - Effectively builds and maintains relationships with team members, works well with people at all levels across the company. Contributes to team and company success. Maintains flexibility and reacts to change appropriately.