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Product Specialist Representative

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Job Title:
Product Specialist Representative
Job Type:
Permanent Full Time
City, Province, Location:
Burnaby, British Columbia, 3900 N Fraser Way

Who we are?

For over 50 years Cansel has helped organizations in the engineering, surveying, construction, mining, architecture, manufacturing, printing, utilities, forestry, and government sectors measure, analyze, design, and build more efficiently and profitably. Cansel’s national team of professionals combine software, hardware and services to provide tailored solutions to improve your workflow, from field to finish. For more information, visit us at

Position Summary

Cansel is searching for a Product Specialist Representative (PSR) based out of our Head Office in Burnaby or our Montreal Office. We want a highly motivated and service-oriented individual who isn’t afraid to take initiative – that’s where you come in. PSRs play an important role in educating our clients on our products allowing them to make well informed decisions on their purchases. We are looking for a candidate that is a product expert and has experience as a surveyor or other Survey/Construction experience or education.

In this role, you will...

• Use the following skills 1) Customer Service, 2) Product Knowledge, 3) Sales Tools
• Maintain excellent customer service relations
• Process orders; primarily by email and telephone, up on back orders & communicate with the customer
• Understand and communicate the full consumable portfolio of Cansel offerings, including construction field supplies and paper products
• Support our Customers, Customer Service Reps and Sales team by answering technical questions primarily by telephone & email. Providing level 2 Customer Service support.
• Support sales activities and engage in pro-active selling. Work with customers to ensure that they purchase the best available product for them. Discuss options and substitutions.
• Participate in customer live chat support for E-commerce.
• Participate in trade-shows, training events or other related events as requested and required
• Train employees on the different products Cansel carries

About you...

We are looking for an energetic individual able to work within a team environment and prefers to work with minimal supervision. To succeed in this position, you will possess the following characteristics:
• Must have survey and/or construction industry experience
• Strong customer service, interpersonal communication, & telephone skills
• Ability to multi-task and prioritize work activities appropriately
• Remaining calm and upbeat in a fast-paced atmosphere
• Self-discipline and highly organized with ability to take initiative
• Ability to foster strong workplace relationships to create a positive work environment
• Demonstrated knowledge of computer information systems including: Microsoft Word, Excel and Outlook.

Bonus points

• Inside sales, customer service, or administrative experience
• Knowledge of SAP

Why choose us?

Cansel offers a competitive compensation package, Flexible health and dental benefits, and more. With us, you will have unbeatable career potential in an industry-leading organization consistently expanding its horizons through ongoing acquisitions of businesses and new products.We are unique, innovative, and always deliver to our customers, so it only stands to reason that we want unique, innovative, and service-oriented individuals on our team – that’s where you come in. If you identify with the opportunities and challenges of this role and want to discuss what you bring to the table, apply today and pursue excellence with Cansel, your way.Cansel is proud to be an equal opportunity employer and of the broad diversity of its employees. All qualified applicants will receive equal consideration for employment regardless of race, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, or age.